- Austin, Texas, United States
- Senior
- 2+ years
Responsibilities
- Provide enterprise help desk escalation support
- Resolve complex user hardware, software, identity, access, Microsoft 365, endpoint, and network-related issues
- Serve as primary escalation point for Level 1 and Level 2 Help Desk issues
- Log, update, and track all support requests using the request tracking platform
- Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint
Requirements
- Bachelor's Degree