- Egypt
- Senior
- 6+ years
Provide world‑class technical support to enterprise customers for Forcepoint products and associated third‑party solutions.
Responsibilities
- Respond to customer cases in line with Service Level Agreements
- Proactively identify and resolve potential problems
- Ensure Forcepoint products perform optimally
- Gather logs, configuration details and attempt to reproduce issues
- Research issues in Knowledge Base and with team members
Requirements
- Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience