At Hotel Rumbao, the Front Office Agent is the key to a world of elegance and Sincere Service in Old San Juan. We are looking for someone ready to make lasting impressions from the very first hello: a genuine, curious host who turns every arrival into a moment with character, not a transaction.
Responsibilities
Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputing and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Code electronic keys, certificates, and coupons as appropriate.
The Assistant Restaurant Manager is responsible for assisting with the overall management of the restaurant, including both Front of House and Back of House, in a manner most pleasing to guests.
Compensation
Competitive wage - negotiable based on experience
Responsibilities
Greet all guests in a friendly, positive manner
Responsible for all restaurant operations in the absence of the General Manager
Carefully supervise Front of House (FOH) and Kitchen Managers to assure proper service
Interview, hire, train, supervise, coach, evaluate, and maintain service levels of FOH and Kitchen Managers
Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance
Requirements
High school degree or equivalent related experience
The Night Auditor balances room, restaurant and bar daily work, posts and balances charges, maintains files for next day operations, and acts as a front desk agent during the shift.
Responsibilities
Balance room, restaurant and bar daily work.
Post and balance charges and settlements in a timely and efficient manner.
Maintain files and reset the systems for next day operations.
Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier.
