Manages daily operations of one or more library and academic support services regional/metro campus(es) to enhance student success.
Provides daily intervention and troubleshooting with academic technologies and College tools like online testing software, student account issues, registration and enrollment, course software, laptop program and set-up, online research and access issues to ensure support for student learners.
Provides information literacy instruction and academic support, collaborating with faculty to integrate research skills, evidence-based practices and digital literacy into curriculum and coursework through class visits, content creation, workshops and realtime support
Serves as the primary student technology support contact, troubleshooting academic technology challenges and providing training on essential software.
Develops and implements outreach and engagement for students, staff and faculty including workshops, academic skill-building events, participation in College-wide events, and content for courses that promote information and digital literacy along with other college strategic initiatives.
Lead the exploration, development, and implementation of technology-enabled learning solutions across Generation's global learning ecosystem, focusing on AI innovation and integration.
Responsibilities
Design, develop, and test prototypes, proofs of concept, and minimum viable products to validate emerging ideas and use cases.
Lead experimentation cycles, gathering evidence and insights to inform decisions on scaling, refinement, or discontinuation.
Partner with the Online Learning Leads to prepare successful prototypes and AI solutions for pilot implementation.
Analyze pilot outcomes and user feedback to identify opportunities for refinement, scaling, or further development.
Monitor developments in AI and learning technology to identify opportunities that strengthen learner outcomes, instructor effectiveness, and operational efficiency.
Lead the security architecture for AvePoint’s identity resilience platforms, defining threat models, recovery trust criteria, and secure workflows for identity breach recovery.
Compensation
The Salary Range for this role is $180,000k - $270,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range.
Responsibilities
Own the security architecture for AvePoint’s identity resilience platforms, including threat modeling, recovery trust criteria, privileged-access safeguards, secure restore guardrails, and post-recovery validation workflows across major enterprise identity providers.
Partner with platform backup and recovery architects to ensure identity restore, relationship recovery, policy recovery, and source-of-authority workflows operate safely under breach conditions, not just during normal administrative recovery.
Define the product’s Tier-0 security model, including least privilege, just-in-time elevation, credential isolation, gMSA usage, privileged access workstation expectations, break-glass handling, secure service accounts, immutable audit trails, and separation of monitoring vs. restore permissions.
Design security requirements for protecting the backup control plane: administrator roles, service app permissions, consented permissions, BYOS storage controls, network restrictions, key management, deletion approvals, retention tamper resistance, and recovery-data integrity validation.
Define how the product should support pre-breach recovery readiness, including known-good state documentation, critical identity object inventory, break-glass validation guidance, restore permission validation, and out-of-band communications readiness.
Requirements
Bachelor’s degree in Computer Science, Engineering, Information Systems, Cybersecurity, or a related technical field; equivalent practical experience strongly considered.
Nice to have: Experience working at or with vendors that build AD/Entra backup, recovery, ITDR, identity protection, or hybrid identity resilience products
Nice to have: Experience with Microsoft Defender for Identity, Microsoft Defender XDR, Microsoft Sentinel, Splunk, CrowdStrike, Semperis DSP, Quest, Cayosoft Guardian
Nice to have: Relevant certifications or recognition such as Microsoft Certified: Cybersecurity Architect Expert, Identity and Access Administrator, CISSP, GIAC, Microsoft MVP
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