Agency Support Analyst
Michigan Farm Bureau Family of Companies · Posted Nov 9, 2026
- Michigan, United States
Provide Level I technical support in a call center environment for up to 2,400 end-users, handling application, system, and network issues, and coordinating with higher-level support and vendors.
Responsibilities
- Provide immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures.
- Analyze and independently resolve 75% of assigned problems on initial end-user contact.
- Request assistance of senior analyst or Level II support if unable to determine immediate resolution.
- Assign unresolved complex problems to Level II technical support or other support personnel as appropriate.
- Dispatch unresolved network problems to appropriate vendors.