Provide Level I technical support in a call center environment for up to 2,400 end-users, handling application, system, and network issues, and coordinating with higher-level support and vendors.
Responsibilities
Provide immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures.
Analyze and independently resolve 75% of assigned problems on initial end-user contact.
Request assistance of senior analyst or Level II support if unable to determine immediate resolution.
Assign unresolved complex problems to Level II technical support or other support personnel as appropriate.
Dispatch unresolved network problems to appropriate vendors.
We are looking for an APHRA registered dentist to join our state-of-the-art clinic to perform high production dentistry, oral surgery, implants, and full mouth rehabilitation.
Responsibilities
Deliver high production dentistry
Perform oral surgery including wisdom teeth extractions
