- Remote, United States
- Remote
- Full-time · Senior
- $86K–$123K per year
- 7+ years
Gainwell is seeking an experienced Senior Application Support Engineer to provide technical leadership for production support and service delivery of complex, business-critical applications. The Advisor Delivery Specialist ensures availability, reliability, performance, and operational stability of the applications. This role leads troubleshooting efforts, drives continuous service improvements, and collaborates with cross-functional teams to maintain high-quality service delivery and meet business objectives.
Compensation
The pay range for this position is $86,300.00 - $123,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Responsibilities
- Lead technical production support activities for complex, business-critical enterprise applications, ensuring system availability, performance, and reliability.
- Troubleshoot and resolve complex application and infrastructure issues, minimizing business impact.
- Provide technical leadership during critical production incidents
- Lead incident investigations, root cause analysis, problem management, and corrective action implementation.
- Coordinate application deployments, production changes, maintenance activities, and operational readiness.
Requirements
- Nice to have: Healthcare applications support
- Nice to have: Medicaid-related systems support