Provides technical support to field users and remote users for store systems such as POS, back office, PFG ordering, payroll processing, credit cards, and gift cards.
Responsibilities
Provides support to all field users by answering telephone calls regarding technical, hardware, and software issues.
Troubleshoots software and hardware problems in stores and for remote users including issues related to systems such as POS, back office, PFG ordering, payroll processing, credit cards, gift cards, etc.
Provides a high level of customer service and utilizes any means necessary to answer questions and implement solutions.
Refers problems not within scope of expertise to appropriate resource.
Researches and troubleshoots, as requested, issues and problems encountered by other Store Support personnel.
Un salaire brut annuel de 34 428 € au statut cadre
Des avantages salariaux :
Le 13ème mois supplémentaire (dès 6 mois d’ancienneté)
Une prime de participation
Un bonus mensuel versé selon le CA de ton magasin
Responsibilities
Garantir les valeurs et l’application des process dans ton quotidien en étant le premier relais de la Direction
S’assurer de la collaboration avec les partenaires locaux et maintenir une veille concurrentielle
Recruter, manager et faire grandir ton équipe tout au long de leur carrière
Être un vrai acteur au sein de ta région et travailler en collaboration étroite avec le responsable de région
Participer à la vie du magasin et animer son attractivité avec objectif d’avoir un magasin plein, propre, rangé et commerçant
The BFT Trade Operations team supports STX's Tickets business by managing the operational side of the trade lifecycle, from contract execution to settlements and invoicing, while driving continuous improvement.
Compensation
Competitive remuneration package
Responsibilities
Execute and support day-to-day Trade Operations activities, including contracts, settlements and deliveries.
Develop a deep understanding of the Tickets business and its end-to-end operational processes.
Identify operational bottlenecks, recurring issues and opportunities for improvement.
Partner with Operations, Trading, Finance, Risk and Technology teams to implement practical solutions.
Drive process improvement initiatives from concept through implementation.
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