Senior Cloud Application Support Engineer (AWS/Kubernetes)
JPMorgan Chase & Co. · Posted Nov 13, 2026
- Metro Manila, National Capital Region, Philippines
- Full-time · Senior
- 5+ years
As an Technology application support engineer in Technology Application Support, you will ensure the stability, availability, and performance of critical production application flows used by internal users and external clients. You will troubleshoot and resolve application and user-reported issues in a timely manner, support incident and problem management practices, and partner with stakeholders across technology to improve service reliability and the user experience.
Responsibilities
- Provide end-to-end production support and maintenance across supported platforms, ensuring service stability, availability, performance, and capacity.
- Monitor service health using alerts, SLIs (Service Level Indicator), and SLOs (Service Level Objective); identify risks and trends, reduce alert noise, and address issues proactively.
- Lead incident response from triage and escalation through resolution, including incident bridges, root cause analysis, postmortems, and follow-up actions.
- Drive service reliability and operational improvements, including SRE practices, automation, and tooling enhancements, to reduce toil, improve MTTR (Mean time to resolve), and increase availability.
- Collaborate with engineering teams to design and implement automated deployment approaches.
Requirements
- Bachelor’s degree in Computer Science
- Nice to have: EKS