Operations Specialist to support Twilio’s phone number operations globally, handling customer inquiries, porting numbers, procuring short codes and Sender IDs.
Responsibilities
Provide support to Twilio customers inquiries received by email
Assess and resolve product or service issues
Respond to intermediate-to-advanced questions
Log customer interactions and tag/categorize issues
Learn new processes across a variety of subject areas
The Data Analyst focuses on creating, developing, and maintaining reports and dashboards in Power BI, preparing analyses for management, monitoring KPIs, and automating reporting processes.
Responsibilities
creating, developing, and maintaining reports and dashboards in Power BI
preparing cyclic reports and analyses for management and business areas
developing analyses supporting business decision-making
monitoring key performance indicators (KPIs) and identifying deviations
analyzing trends and preparing forecasts and recommendations for operational activity
Requirements
higher education, technical, economic, mathematical or related fields
Nice to have: SAP
Nice to have: experience in business reporting and analysis
Nice to have: experience in a production or industrial environment
Serve as a liaison between clients, project managers, and technical teams to gather, analyze, document, and maintain business requirements, change requests, process flows, and operational documentation throughout the project lifecycle.
Compensation
The pay range for this position is $55,600.00 - $79,400.00 per year
Responsibilities
Analyze business processes and recommend improvements aligned with client technology goals.
Use tools such as Excel and basic SQL to assess business impacts, support analysis, and inform decision-making.
Coordinate multiple projects and workstreams across business and technical teams, tracking milestones, risks, dependencies, action items, and improvement opportunities.
Facilitate meetings and follow up on open issues to ensure timely resolution.
Build strong partnerships with business owners, developers, testers, project managers, and leadership.
Help balance increased marketing complexity and diminishing marketing resources
Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services
Plan, execute, track and analyze direct marketing campaigns
Manage multiple campaigns simultaneously against hard deadlines
The Connectivity Service Operations Specialist supports the Connectivity Operations Lead in the daily execution of consumer support activities for connected products and services, including ticket triage, troubleshooting coordination, customer support follow-up, knowledge management, and operational reporting.
Responsibilities
Monitor and manage incoming connectivity support tickets
Perform ticket triage and categorization
Provide second-level support for connectivity-related issues
Coordinate investigations with Validation and Product teams
Ensure timely communication and follow-up on open tickets
Requirements
Technical Diploma
Bachelor's Degree in Engineering
Bachelor's Degree in Computer Science
Bachelor's Degree in Information Technology
Nice to have: Experience interacting with development, testing or product teams
Leverage analytics tools, create and iterate dashboard for KPI measurement, and facilitate data-driven optimizations. Conduct comprehensive marketing research on market, segment, and customer view.
Responsibilities
Leverage analytics tools, create and iterate dashboard for KPI measurement, and facilitate data-driven optimizations.
Conduct comprehensive marketing research on market, segment, and customer view.
Support business leaders with formed data for valuable strategic insights.
Implement more efficient methods for customer database management, integrating and processing data across platforms for customer visibility.
Pioneer digitalization by the implementation of cutting-edge technologies and tools for operational efficiency and agility.
Front‑line owner of production issues on the HLH Claims Intelligence Platform and EDI processing, triaging, investigating, fixing, and escalating incidents while supporting internal and external users.
Responsibilities
Triage and resolve production issues on the HLH Claims Intelligence Platform and EDI
Monitor automated workflows and troubleshoot stalls
Escalate incidents to Product and Engineering
Communicate with reporters until resolution
Document details and create runbooks
Requirements
Bachelor's degree in information systems, health informatics, data analytics, computer science, or business
Nice to have: Familiarity with EDI and healthcare claims (837, UB-04, CMS-1500)
Nice to have: Help‑desk or production support experience
Nice to have: Experience in a compliance‑driven environment (HIPAA)
Nice to have: Exposure to Microsoft 365 administration
Lead the execution of occasions strategy and operations initiatives, owning strategy development, implementation, and campaign launch across cross-functional teams.
Locations (3)
New York, New York, United States
Illinois, United States
Colorado, United States
Compensation
$87,000—$128,000 USD
Responsibilities
Own preparation and implementation of execution plans for key initiatives and occasions
Collaborate across internal marketing and operations teams to maintain documentation and communicate project status
Review and test campaigns to ensure design standards and merchandising guidelines are met
Build documentation, setup guides, and conduct trainings for operators
Lead cross-functional processes and forums to streamline execution
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