Provide superior customer service to walk-in customers
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding
Learn and use I-Pads/other devices for customer service/cross selling
Perform Meeter-Greeter/Navigator role on rotational basis
Assist in calling up customers for service/sales interactions
The Payments Analyst is responsible for the processing of payments, Automated Clearing House (ACH) processing, and Debit Card support including dispute processing.
Compensation
Hourly Pay Range: $14.10 - $22.06 per hour
Responsibilities
Preform Debit Card reconcilement
Resolve Debit Card posting exceptions
Process Debit Card disputes
Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research (bank systems' data and contacting merchants), creating general ledger entries, letter creation and mailing to cardholders, and following compliance requirements of Regulation E, Visa, and suspicious activity reporting
Process charge-backs and merchants' re-presentments
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores and Mystery Shopping Results
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling
Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
Assist in calling up customers for service / sales interactions
Provide superior customer service to walk-in customers
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding
Learn and use I-Pads/other devices for customer service/ cross selling
Perform Meeter-Greeter/Navigator role on rotational basis
Assist in calling up customers for service/sales interactions
Provide superior customer service to walk-in customers, contribute to CSAT scores, and handle branch operations including transactions and sales.
Responsibilities
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores and Mystery Shopping Results
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding
Learn and use I-Pads/other devices for customer service/cross selling
Assist in calling up customers for service / sales interactions
Carry out Branch RCSA through sample checking and effective rectification
Engage with walk‑in customers for transaction processing and cross‑selling, serving as the first point of contact for recommending the bank’s products and services while maintaining high levels of customer service and seamless transactions.
Responsibilities
Provide superior customer service to walk‑in customers and contribute to expected levels of CSAT scores and Mystery Shopping Results
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross‑selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
Learn and use I‑Pads/other devices (if applicable to branch) for customer service/ cross‑selling
Assist in calling up customers for service/sales interactions
Carry out Branch RCSA through sample checking and effective rectification as applicable