We are seeking a customer-focused and detail-oriented Specialty Products Customer Service Representative to join our Rotech Team. This position is responsible for providing timely and accurate support to customers while processing Specialty Products orders and requests in accordance with established department processes, procedures, quality standards, and performance expectations.
Competitive compensation, benefits, and employee recognition programs.
- Accurately document customer interactions, order activity, and other required information within applicable systems
- Adapt to changes in processes, systems, products, and business requirements
- Assist with identifying opportunities to improve department processes, customer experience, efficiency, and accuracy
- Communicate recurring issues, process concerns, system problems, and customer trends to the Team Lead or Manager
- Demonstrate effective time management and maintain appropriate workflow throughout the workday
- High school diploma or GED equivalent preferred
- Nice to have: Medical equipment experience
- Nice to have: Medical billing practices and reimbursement experience
- Nice to have: Medical field experience
- Nice to have: Administrative record management experience
Specialty Products Customer Service RepresentativeRotech Healthcare Inc. · Murray, US