This internship supports the Department of the Air Force within the National Capital Region, providing hands-on desktop support, hardware setup, and customer service.
Locations (4)
Arlington, Virginia, United States
Pentagon, Virginia, United States
Andrews, Maryland, United States
Washington, District of Columbia, United States
Compensation
Pay Range $48,100.00 - $86,950.00
Responsibilities
Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals
Perform basic diagnostic checks and physical hardware swaps for walk-up customers
Act as a welcoming first point of contact for users arriving at the walk-up support center
Log, document, categorize, and track customer support requests using enterprise ticketing software (Remedy or ServiceNow)
Assist users with standard desktop applications (Microsoft 365, web browsers, enterprise tools)
Requirements
Currently enrolled in an accredited college or university pursuing an Associate or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field
Nice to have: Prior experience in customer-facing roles
Nice to have: Networking (TCP/IP, cabling, LAN concepts)
Nice to have: Operating systems
Nice to have: Mobile device configuration (Apple iOS / Android)
Provide first-level technical support, assist in hardware and software installations, troubleshoot computer and system issues, and support IT projects and system updates.
Responsibilities
Provide first-level technical support to staff
Assist in installing, configuring, and maintaining hardware and software
Troubleshoot system and computer issues
Support IT projects, documentation, and system updates
Assist in implementing security and backup procedures
Requirements
Student enrolled in an IT, Computer Science, or related degree program
Nice to have: Familiarity with Windows operating system
Nice to have: Experience with troubleshooting and technical support
Nice to have: Basic knowledge of cybersecurity best practices
Nice to have: Basic knowledge of network infrastructure
Provide front‑line technical support to end users in a manufacturing and office environment, troubleshoot hardware and software issues, and assist with network and server maintenance under senior staff guidance.
Compensation
Pay Range for this part time position is $18.00 - $22.00 per hour depending on experience.
Responsibilities
Providing front‑line technical support to end users for PCs, laptops, peripherals, printers, network connectivity, and business applications.
Troubleshooting, documenting, and resolving hardware and software issues in a timely and professional manner.
Escalating complex issues to senior IT staff as appropriate while learning best practices.
Assisting with on‑site network and server troubleshooting and basic maintenance under the direction of the corporate IT team.
Supporting IT needs in both office and manufacturing floor environments.
Requirements
Currently enrolled in a college, university, or accredited trade or technical school pursuing a degree or certification in Computer Information Systems, Information Technology, Computer Science, or equivalent experience.
Nice to have: Familiarity with Windows operating systems
Nice to have: Knowledge of Information Security best practices
Nice to have: Experience with help desk or ticketing systems
IT InternTeleperformance · Penang, Malaysia
IT Intern (Spring Semester)Ruekert & Mielke, Inc · Waukesha, US
IT End User Support InternMactac North America · Minneapolis, US