Own and drive UX research across the Pharma domain, uncovering customer needs, challenging assumptions, and translating insights into meaningful improvements for digital pharmacy services.
Locations (3)
Köln, North Rhine-Westphalia, Germany
Sevenum, North Brabant, Netherlands
European Union
Responsibilities
Own and shape UX research priorities across the Pharma domain
Lead end-to-end UX research from objectives to participant recruitment, fieldwork, analysis and communication of actionable insights
Improve the end-to-end prescription and pharmacy experience by identifying opportunities to simplify complex steps
Translate research into measurable product improvements in collaboration with Product Management, Design and Product Analytics
Advance research practices through AI and knowledge sharing using tools such as ChatGPT, Claude and Codex
Requirements
Nice to have: E-health
Nice to have: E-pharmacy
Nice to have: Telemedicine
Nice to have: Sensitive personal information research
Senior Product Designer responsible for shaping customer activation and retention experiences in the Pharma domain, leading end-to-end design initiatives and influencing product strategy.
Locations (2)
Köln, North Rhine-Westphalia, Germany
Sevenum, Limburg, Netherlands
Responsibilities
Own the end-to-end Product Design process from discovery to delivery
Improve customer activation and onboarding for prescription services
Drive customer retention and engagement through design
Lead discovery and experimentation using interviews, journey mapping, usability testing, behavioural insights and A/B testing
Translate insights into impactful design solutions with Product Management and Analytics
Requirements
Native-level German language proficiency
Fluent professional English
Nice to have: Experience within e-health, e-pharmacy, telemedicine
Nice to have: Familiarity with German prescription and e-prescription journeys