The Senior Analyst will support the Operations Excellence (OE) team within the Industrial Solutions (ISOL) department, driving continuous improvement, KPI management, escalation handling, project oversight, vendor and stakeholder management, and strategic initiatives.
Responsibilities
Establish, monitor, and adjust KPI and OKRs for ISOL, ensuring alignment with business goals
Track regional KPI performance, follow-up with managers, and implement corrective actions
Manage escalations related to CAM, system downtimes, and other critical issues
Ensure billing data accuracy and support onboarding of new divisions and services
Handle project requests, define KPIs, and adjust them as needed
Lead and develop Western Canada's service administration teams through regional supervisors, establishing clear expectations, consistent standards and accountability for performance.
Compensation
Competitive compensation and comprehensive benefits.
Responsibilities
Lead and develop Western Canada's service administration teams through regional supervisors
Oversee key service administration functions, including quoting, scheduling, work order management, service reporting, invoicing and accounts receivable coordination
Monitor team performance, workloads, capacity, and administrative backlogs, ensuring resources are effectively allocated to support service operations and customer commitments
Drive consistent administrative processes and service standards across all Western locations, identifying opportunities to improve efficiency, accuracy and customer experience
Lead recruitment, onboarding, training, performance management, succession planning and ongoing development of service administration employees
Requirements
Post-secondary education in business administration, operations or a related discipline, or an equivalent combination of education and experience
Lead the Papakura customer service and billing functions, providing strategic direction, commercial oversight and operational leadership across customer service, billing, revenue coordination and credit control.
Responsibilities
Lead a team of 10 across customer service, billing and revenue functions
Manage daily operations of the Papakura customer service office
Manage team performance, KPIs, service levels, workforce planning and business continuity
Overseeing and coordinating the agency’s centralized fuel management program. Monitoring fuel usage, costs, and compliance to ensure fuel resources are accurately tracked, efficiently managed, and readily available to support agency operations statewide.
Compensation
Hiring Range: $38,807 - $54,617
Responsibilities
Oversee and coordinate the agency’s centralized fuel management program
Monitor fuel usage, costs, and compliance
Ensure fuel resources are accurately tracked, efficiently managed, and readily available
Act as the liaison and primary point of contact with field personnel and the Office of Fleet Management Services (DGS)
Senior administrative analyst responsible for supervising licensing units, reviewing and improving administrative procedures, managing confidential data, and overseeing billing processes within the Division of Sustainable Waste Management.
Compensation
$95,955.40- $141,386.20
Responsibilities
Supervise A-901 Licensing Unit
Review and analyze current administrative procedures
Prepare recommendations for process improvements
Sign official performance evaluations
Manage confidential data records in electronic databases
Provides Administrative Assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification. Answers telephone and directs calls appropriately. Greets customers and patients.
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