- Tysons Corner, Virginia, United States
- $80K–$90K per year
- 5+ years
Provide end-user training for VA Memorials Integration Services and Innovation (MISI) by developing and maintaining training materials, learner support resources, and readiness measures for NCA teams.
Compensation
Salary range: $80,000-$90,000
Responsibilities
- Create and update instructor guides, videos, step-by-step job aids, and accessible learning modules for VA-EISS workflows.
- Conduct workflow walk-throughs with SMEs and record training scenarios based on approved releases and business rules.
- Coordinate training schedules, attendance, course evaluations, and remediation of common user issues.
- Use VA-authorized AI-assisted drafting for training content, verifying all facts, screenshots and accessibility requirements.
- Maintain a version-controlled library of materials and feed user concerns into the VA-approved backlog.
Requirements
- Bachelor’s Degree in computer science or an IT-related degree
- Nice to have: Familiarity with VA/NCA
- Nice to have: Section 508
- Nice to have: software implementation/change management
- Nice to have: LMS administration