Provide high‑quality massage and related services to guests at Dollywood’s DreamMore Resort & Spa, utilizing licensed techniques and supporting retail and event activities.
Lead and supervise spa, wellness, and fitness team members, ensuring exceptional guest experiences and operational excellence.
Compensation
Hourly Rate: $31.53
Responsibilities
Lead and supervise spa, wellness, and fitness team members, including receptionists, attendants, therapists, and wellness guides, ensuring exceptional service, operational excellence, and adherence to brand standards.
Recruit, onboard, train, coach, and develop team members; conduct performance evaluations, provide feedback, support corrective action processes, and maintain training materials and department standards.
Deliver exceptional guest experiences by serving as a key contact for guest inquiries, VIP interactions, special requests, and service recovery, ensuring complete guest satisfaction.
Oversee daily reservations, scheduling, and booking practices to maximize productivity, therapist utilization, and facility capacity.
Promote spa, wellness, and retail offerings through personalized recommendations, upselling initiatives, and team sales engagement programs.
The Spa & Wellness Coordinator supports the daily operations of the spa, wellness, and fitness facilities by coordinating reservations, wellness experiences, group bookings, and administrative functions.
Compensation
Hourly Rate: $29.53
Responsibilities
Coordinate the daily administrative and operational functions of the Spa & Wellness department, including guest reservations, wellness programming, fitness schedules, group bookings, and interdepartmental communication.
Support onboarding, training, and development of team members while maintaining departmental procedures, training materials, SOPs, and operational resources.
Serve as a primary point of contact for spa, fitness, and wellness guests by providing personalized recommendations, coordinating appointments, and delivering exceptional service.
Manage group and special-event wellness bookings, coordinating itineraries, wellness experiences, billing requirements, activity schedules, and communication with Sales and Resort Operations teams.
Monitor reservations, scheduling, and utilization of treatment rooms, Wellness Hales, fitness facilities, and wellness spaces to maximize efficiency and guest satisfaction.
Ambassadeur du Spa du Grand-Hôtel du Cap-Ferrat, premier point de contact pour les clients, gestion des réservations, ventes de produits cosmétiques et coordination des activités du Spa.
Responsibilities
Accueillir les clients du Spa avec élégance, professionnalisme et bienveillance.
Gérer les réservations de soins, massages et activités via le logiciel Book4Time.
Informer et conseiller les clients sur les soins, les prestations, les installations et les produits proposés.
Assurer la vente des produits cosmétiques et contribuer au développement du chiffre d'affaires du Spa.
Veiller à la bonne gestion du planning des thérapeutes et à l'optimisation des rendez‑vous.
Join the founding team at Canyon Ranch Austin to create personalized wellness itineraries and coordinate resort experiences for luxury hospitality guests.
Responsibilities
Build meaningful relationships with guests before, during, and throughout their stay by creating personalized wellness itineraries tailored to their goals, interests, and preferences.
Coordinate spa, fitness, wellness, dining, outdoor adventure, and resort experiences while managing reservations, itinerary updates, and special requests to ensure a seamless guest journey.
Serve as a trusted point of contact for guests, providing concierge-style service, anticipating needs, resolving concerns, and creating memorable, personalized experiences.
Collaborate closely with Spa, Fitness, Rooms, Culinary, Retail, Transportation, and other resort teams to ensure guest preferences and accommodations are communicated and flawlessly executed.
Deliver luxury hospitality by providing thoughtful recommendations, maintaining expert knowledge of resort offerings, and creating exceptional experiences through attention to detail and genuine care.
Requirements
Nice to have: luxury resorts experience
Nice to have: Forbes Travel Guide-rated properties
Provide front desk and reservation services for the spa at Fairmont Scottsdale Princess, acting as the first point of contact for guests and managing bookings and transactions.
Responsibilities
Consistently offers professional, engaging and friendly service
Greet guests over the phone in a warm genuine manner
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
Learning programs through our Academies designed to sharpen your skills
Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities
Spa CoordinatorNewThe Global Ambassador Hotel · Phoenix, US
Guest Experience PlannerCanyon Ranch · Spicewood, US
Spa Wellness ManagerHilton · Wailea, US