Oversee client communications and travel service details to ensure a smooth, professional experience throughout the travel planning and booking process.
Responsibilities
Oversee ongoing client communications related to travel bookings, itineraries, and service updates
Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
Coordinate scheduling, travel documentation, and client requests with accuracy
Proactively identify and resolve issues to maintain a seamless travel experience
Maintain detailed client records and booking information across internal systems
Run the operational core of our digital guest service, serving as the central point of contact for Guest Service Agents worldwide, ensuring reliable guest care from the digital front desk.
Responsibilities
Support the Guest Service team in day-to-day work
Design new quality concepts and monitor compliance
Support the vacation booking process by researching destinations, preparing quotes, managing reservations, and assisting clients with pre- and post-booking communication.
Responsibilities
Assist in researching and recommending vacation packages, resorts, cruises, and accommodations
Support the preparation and delivery of travel quotes and proposals
Process and update bookings using supplier and agency tools
Communicate with clients regarding reservation details, changes, or special requests
Maintain accurate records of bookings and client interactions
Support the vacation booking process by researching destinations, preparing quotes, managing reservations, and communicating with clients in a fully remote setting.
Responsibilities
Assist in researching and recommending vacation packages, resorts, cruises, and accommodations
Support the preparation and delivery of travel quotes and proposals
Process and update bookings using supplier and agency tools
Communicate with clients regarding reservation details, changes, or special requests
Maintain accurate records of bookings and client interactions
Support clients in booking hotels, resorts, cruises, flights, and vacation packages while providing personalized travel recommendations and maintaining accurate records.
Responsibilities
Support clients in booking hotels, resorts, cruises, flights, and vacation packages
Provide personalized travel recommendations based on client preferences and budget
Respond promptly and professionally to inquiries via phone, email, or messaging platforms
Manage and maintain accurate records of bookings, preferences, and client communications
Coordinate travel logistics and resolve any pre- or post-travel concerns
Digital Guest Service / Customer Support SupervisorNewHomaris (Homaris Service GmbH) · Berlin, Germany
Remote Vacation Resort SpecialistNewDestination Careers · Remote, US