Browser-based software jobs

Support Analyst

Kami · Posted Nov 6, 2026

Auckland, Auckland, New Zealand
3–5 years

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Customer Support Specialist responsible for troubleshooting technical issues across Kami’s digital classroom ecosystem, maintaining high CSAT and CES scores, and collaborating with engineering teams to resolve bugs and improve product.

Responsibilities

Handle customer inquiries via email and chat
Diagnose technical issues across multiple products
Maintain CSAT and CES scores within SLA
Investigate complex bugs and integration hurdles
Identify root causes to reduce follow-ups

Requirements

Nice to have: EdTech
Nice to have: experience with schools/teachers

Skills

customer support troubleshooting browser-based software critical thinking empathy cross-functional communication remote team management HubSpot

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Compensation

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Benefits

Support Analyst

Responsibilities

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Skills