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Customer Service Specialist I - Phone Bank

Harris Central Appraisal District · Posted Oct 22, 2026

Houston, Texas, United States
On-site
Full-time · Entry
2+ years

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Entry-level position to provide general services information and resolve customer problems via a phone bank, maintaining high levels of professionalism and courtesy.

Responsibilities

Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
Identify and assess customers' needs to achieve satisfaction.
Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution.
Provide accurate, valid, and complete information clearly and concisely utilizing the right methods and tools.
Operate a PC and become familiar with HCAD's various computer systems (i.e. AVS, HTS, MTS, ACTS, CAMA, etc.).

Requirements

High School Diploma or equivalent

Skills

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