Customer Service Specialist I - Phone Bank
Harris Central Appraisal District · Posted Oct 22, 2026
- Houston, Texas, United States
- On-site
- Full-time · Entry
- 2+ years
Provide general services information and resolve any emerging problems customers might face in a professional and courteous manner.
Responsibilities
- Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner
- Identify and assess customers' needs to achieve satisfaction
- Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution
- Provide accurate, valid, and complete information clearly and concisely utilizing the right methods and tools
- Operate a PC and become familiar with HCAD's various computer systems (i.e. AVS, HTS, MTS, ACTS, CAMA, etc.)
Requirements
- High School Diploma or equivalent