- Riyadh, Riyadh, Saudi Arabia
- On-site
- Full-time · Mid
- 3+ years
Support Ericsson Charging in live customer networks; resolve incidents, problems and service requests within agreed SLAs, with root-cause analysis and accurate documentation.
Responsibilities
- Support Ericsson Charging in live customer networks; resolve incidents, problems and service requests within agreed SLAs, with root-cause analysis and accurate documentation.
- Analyze logs, protocols, signaling, transactions and call flows across charging nodes and connected systems to identify failures and isolate faults end to end.
- Execute workarounds, configuration changes and corrective actions under Ericsson processes and customer change management.
- Perform health checks, monitoring and performance analysis; identify risks and recurring issues, and drive preventive actions for stability and customer experience.
- Maintain problem records and knowledge-base articles; participate in major-incident RCA and follow through on corrective and preventive actions.
Requirements
- Bachelor's degree in Telecommunications
- Bachelor's degree in Computer Science
- Bachelor's degree in IT
- Nice to have: charging or BSS
- Nice to have: customer support