- Roanoke, Virginia, United States
- On-site
- Full-time · Manager
- $65K–$75K per year
Tier 3 Service Desk Analyst providing advanced technical support, troubleshooting, and mentorship within a national enterprise environment.
Compensation
The pay range for this position is $65000.00 - $75000.00/yr.
Responsibilities
- Troubleshoot and resolve Tier 3-level technical issues across operating systems, applications, and mobile devices
- Handle escalated tickets involving system integrations and advanced OS troubleshooting
- Support end users across multiple locations and departments
- Mentor Tier 1 and Tier 2 technicians and provide technical guidance
- Document all troubleshooting steps and resolutions within ticketing systems