Referso Jobs

Enterprise Architect

Mariner Finance · Posted Nov 9, 2026

Open

Eagan, Minnesota, United States
On-site
Full-time
$151K–$196K per year
8+ years

Enterprise Architect

Mariner Finance · Posted Nov 9, 2026

Open

Eagan, Minnesota, United States
On-site
Full-time
$151K–$196K per year
8+ years

Senior Principal - Advanced Engineering

Infosys · Posted Nov 9, 2026

Open

Bentonville, Arkansas, United States
Principal

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Lead advanced engineering initiatives, guide design principles, and oversee prototyping and testing to deliver innovative solutions aligned with industry advancements.

Responsibilities

Collaborate with stakeholders to align requirements with current and future market needs
Guide on design principles to ensure feasibility, cost-effectiveness, and technical accuracy and lead conceptualization and development of innovative solutions aligned with industry advancements
Guide the creation and validation of solution specifications, ensuring alignment with business goals and recommended optimizations
Oversee prototyping and testing to ensure high-quality, functional prototypes that meet engineering standards
Direct technical integration, ensuring systems meet functional and performance criteria

Requirements

Bachelor’s degree or foreign equivalent
Nice to have: Amazon Bedrock
Nice to have: Amazon Lex
Nice to have: Google Dialogflow/CCAI
Nice to have: Kore.ai

Skills

Contact Center & Customer Experience Transformation AI-CC (AI Contact Center)AI-CX (AI Customer Experience)

Senior Google CCAIP Engineer

Miratech · Posted Nov 5, 2026

Open

Remote, United States
Remote
Full-time · Senior
Competitive Pay and Benefits
5+ years

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The role focuses on building, configuring, and testing customer contact center solutions on Google's Contact Center AI (CCAI) Platform, implementing business and technical specifications such as DTMF IVR menus, call flows, and de routing logic.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.

Requirements

Nice to have: SIP
Nice to have: SIPREC
Nice to have: Genesys Cloud CX
Nice to have: Amazon Connect
Nice to have: NICE CXone

Skills

Google Cloud Contact Center AI Platform (CCAIP)

Senior Google CCAIP Engineer

Miratech · Posted Nov 5, 2026

Open

Remote, Canada +1 more
Remote
Full-time · Senior
5+ years

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The role focuses on building, configuring, and testing customer contact center solutions on Google's Contact Center AI (CCAI) Platform.

Locations (2)

Richmond Hill, Ontario, Canada
Canada

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.

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Locations (2)

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