Experienced Service Advisor to manage customer interactions, provide vehicle condition inspections, price quoting, and maintain relationships at Cavender Toyota.
Responsibilities
Greet all customers promptly and professionally
Determine customer’s primary concern and review additional maintenance needs
Offer a no cost vehicle condition inspection to every customer
Give and document fair, competitive, transparent price quotes
Communicate with each customer in a fashion that leaves them feeling comfortable and informed
Provide exceptional customer service to vehicle owners, manage service appointments, create and close work orders, and handle payments and reporting at a dealership.
Compensation
Pay : $39,000 plus bonus
Responsibilities
Assist customers in person and over the phone with vehicle service requirements
Respond to customer inquiries in a timely and professional manner
Schedule service appointments and obtain customer and vehicle information
Create and open work orders and close orders as appropriate
Invoice work orders, process customer payments, and submit required reports and receipts to accounting
Responsible for ensuring accurate repair information and charges billed out on repair orders, assisting service advisors, technicians, and management with booking, audits, and reports.
Responsibilities
Ensure accurate repair information and charges on repair orders
Assist Service Advisors/Managers with closing of open repair orders
Assist Technicians with booking questions
Assist management with special projects, audits, and reports
Perform booking of warranty, internal, and customer pay labor operations and times on each repair order
Be a communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs.
Compensation
Pay: This is a performance-based commission role; Potential annual earnings can range from $70k to $100k.
Responsibilities
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keep customer informed of service specials, completion times and service expenses.
Requirements
High school graduate or equivalent
Nice to have: 2 years of Service Writing in a dealership atmosphere
Manage financing and insurance transactions for automotive dealership customers, ensuring compliance and customer satisfaction.
Compensation
Pay: Performance-based commission plan w/ bonuses
Responsibilities
Help customers choose protection packages for their vehicle by presenting all products and their benefits.
Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.
Submit deals to bank electronically using appropriate dealer system.
Enter transactions into ADP and bank approval systems.
Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
Provide full support to company employees under the direction of the Business Manager, including data entry, accounts receivable/payables, ordering office supplies, and other administrative duties.
Compensation
Competitive Pay Based on Experience
Responsibilities
Maintains reporting systems
Receives, reconciles, and processes invoices
Audit and reconcile receipts for daily deposits
Ensures that all accounting transactions comply with financial policies and procedures
Ensures all Department documents are complete and ready for courier pick up.
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