- Remote, United States +1 more
- Remote
- Full-time · Manager
- 3–10 years
Design and run the post‑sales operating model for a large business unit, owning architecture, data integrity, and customer experience systems.
Locations (2)
- San Francisco, California, United States
- United States
Compensation
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
Responsibilities
- Build the post‑sales operating model for the business unit
- Own the architecture, data integrity, and configuration of CX systems
- Partner cross‑functionally on integrations across CRM, billing, support, and product analytics
- Analyze intervention outcomes to refine playbooks and train the team
- Establish automated early warning systems for churn
Requirements
- Nice to have: AI Tooling
- Nice to have: LLM Integration
- Nice to have: Claude