Design and run the post‑sales operating model for a large business unit, owning architecture, data integrity, and customer experience systems.
Locations (2)
San Francisco, California, United States
United States
Compensation
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
Responsibilities
Build the post‑sales operating model for the business unit
Own the architecture, data integrity, and configuration of CX systems
Partner cross‑functionally on integrations across CRM, billing, support, and product analytics
Analyze intervention outcomes to refine playbooks and train the team
Establish automated early warning systems for churn
Own a high-volume portfolio of mid‑market customers, driving adoption, expansion, and churn mitigation for Sigma’s AI‑powered analytics platform.
Locations (4)
San Francisco, California, United States
New York, New York, United States
London, England, United Kingdom
Sydney, New South Wales, Australia
Compensation
The base salary range for this position is $100,000 – $118,000 annually. Actual compensation may vary based on a candidate's qualifications, skills, and experience. Base pay is one component of Sigma's total compensation package, which also includes variable pay (tied to goal achievement), stock options, and a comprehensive benefits package.
The Senior Customer Success Manager will own the adopt motion and share ownership of retention and growth for a book of enterprise customers (1,000+ users).
Compensation
the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits. OTE Salary (US) $131,000—$150,000 USD
Responsibilities
Own retention and growth for a book of enterprise customers, treating GRR and NRR as yours and sharing accountability for your team’s results
Use data, health signals, and dashboards to decide where your time makes the greatest impact across a large book
Lead strategic business reviews with senior stakeholders well ahead of renewal, translating product data into business value and a clear ROI story
Plan proactive adoption around what will actually move the needle for each customer
Spot risk early from behavioural and data signals and lead a collaborative save plan
The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers get faster, more consistent, and more proactive service.
Responsibilities
Find, prioritize, and ship AI and automation use cases across the customer lifecycle
Build and maintain automated workflows in Salesforce Flows, CS tools, and approved AI platforms
Set standards for responsible AI use with customer data
Train and enable CSMs on new tools and prompts
Map and improve the customer journey end to end
Requirements
Nice to have: GovTech
Nice to have: public-sector SaaS experience
Nice to have: Salesforce Administrator certification
Drives retention, processing growth, and profitability across an assigned portfolio of 250 payments customers by building relationships with practice leaders and using account data to identify risks and opportunities.
Responsibilities
Portfolio relationships: Manage 250 payments accounts, building relationships with practice owners, finance leaders, and operational decision-makers.
Proactive engagement: Call every account each quarter to review performance, understand customer needs, identify risks, and establish next steps.
Business reviews: Conduct quarterly business reviews with the top 10 accounts and provide quarterly performance summaries to accounts ranked 11–50.
Retention and recovery: Monitor processing trends, investigate declines, and develop recovery plans.
Pricing and profitability: Review flagged sub-priced and low-margin accounts, coordinate approved corrections or documented exceptions, and evaluate appropriate options such as surcharging.
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