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The Call Center Supervisor is responsible for overseeing the Total Customer Connect (TCC) Tulsa Call Center. This position will oversee the daily activities of the Call Center Agents and ensure the team meets established productivity, quality, and customer service expectations.
Execute and ensure fraud monitoring operations for International Banking by rigorously applying the defined operating model, contributing to adequate risk management and customer protection.
Assistant Manager – Sales Training & Performance to improve SDR capabilities through call analysis, targeted coaching, and effective training initiatives.