- Remote, United States
- Remote
- Full-time · Manager
- 3+ years
Operational and analytically driven Resupply Customer Service Manager to lead, develop, and oversee live agent calling staff while driving client success in Durable Medical Equipment (DME) and CPAP resupply calling campaigns.
Responsibilities
- Manage, mentor, and motivate a team of live agents to achieve daily and weekly resupply conversion goals
- Oversee daily dialer operations utilizing systems such as CallShaper
- Analyze predictive dialer metrics, manage list penetration, and balance pacing
- Act as the operational point of contact for onboarding new DME clients
- Conduct routine data analysis on lead list quality, contact rates, and conversion outcomes
Requirements
- Nice to have: DME experience
- Nice to have: CPAP resupply experience
- Nice to have: Healthcare revenue cycle management experience