- Yuma, Arizona, United States
- On-site
- Full-time · Manager
- 2+ years
Lead Case Processing Specialist supervises a team of Case Processing Specialists, directs daily work, ensures compliance with policies, and coordinates with ICE and facility operations.
Responsibilities
- Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists
- Receive, organize, delegate, and prioritize taskings based on case urgency, court dates, scheduled interviews, admissions, releases, transfers, removals, staffing, and direction from the Case Management Coordinator or authorized ICE personnel
- Establish clear expectations and completion times; monitor open assignments, backlogs, aging work, and deadlines through completion
- Reassign work and coordinate coverage when workload, staffing, or operational conditions change; personally assist with priority work when necessary to maintain continuity
- Monitor employee productivity, reliability, professional conduct, adherence to procedures, and work quality; provide coaching and promptly report significant or recurring concerns to the Case Management Coordinator
Requirements
- Associate or bachelor's degree in an appropriate discipline
- Nice to have: Previous lead-worker or management experience
- Nice to have: Assignment coordination
- Nice to have: Quality review
- Nice to have: Staff guidance