- Madrid, Madrid, Spain
- On-site
- Full-time · Associate
- 2+ years
Provide technical support to onsite and remote users, install and configure end‑user devices, manage incidents and service requests via ServiceNow, and maintain user access and system health.
Responsibilities
- Provide technical support to onsite and remote users
- Install, configure and support end‑user devices
- Manage/monitor IT Service Desk Incidents and Service Request via ServiceNow
- Manage User system access for various applications
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team
Requirements
- Nice to have: ITIL Foundation certified
- Nice to have: ServiceNow