- São Paulo, São Paulo, Brazil
- Hybrid
- Full-time · Manager
Lead a team focused on operations within a Customer Success team, analyzing Renewals data and optimizing renewal performance.
Responsibilities
- Lead a team, ensuring that all processes, systems and support activities are executed efficiently
- Analyze Renewals data, implement improvement strategies and coordinate across departments to optimize renewal performance
- Facilitate communication and collaboration between the Operations, Finance and Customer Success teams
- Validate billing, delinquency, renewals and invoice information
- Support Customer Success managers in administrative areas such as opportunity processing, customer quotes and Renewals information management
Requirements
- Bachelor's degree in Technology, Engineering, Business Administration or related fields
- Nice to have: SaaS metrics (MRR, ARR, NRR, GRR)
- Nice to have: Customer satisfaction metrics