- Las Colinas, Texas, United States
- Full-time
- $71K–$153K per year
- 1–5 years
Own, troubleshoot, and solve customers’ technical issues while collaborating across teams and improving product processes.
Compensation
The typical base pay range for this role across the U.S. is USD $70,500 - $139,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $95,000 - $153,200 per year.
Responsibilities
- Own, investigate and solve customer technical issues
- Collaborate within and across teams using troubleshooting tools
- Lead or participate in building communities with peer delivery roles
- Develop technical and professional proficiency to resolve customer issues
- Identify potential product defects and contribute to product improvements
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or related field
- Nice to have: Microsoft Technology Certifications
- Nice to have: Comp-TIA
- Nice to have: CCNA
- Nice to have: ISC2