Tech Process Specialist (Marketing Operations) - Growth Lab - Email
Google Operations Center · Posted Oct 13, 2026
- Gurugram, Haryana, India
- On-site
- Full-time · Mid
- 5+ years
The Specialist serves as the primary gateway for all incoming support requests for GNP and Gamma platforms. You are responsible for maintaining ticket board hygiene and ensuring that routine inquiries are resolved through existing documentation and standard procedures.
Responsibilities
- Maintain end-to-end hygiene of the global ticket board; assess incoming tickets for urgency, verify necessary data, and ensure no ticket stagnates in Buganizer.
- Serve as the first line of defense; assess incoming requests and attempt first-contact resolution for GNP/Gamma users.
- Master existing documentation to resolve inquiries, ensuring no question already addressed in the Internal Knowledge Base reaches the Engineering team.
- Follow rigorous Standard Operating Procedures (SOPs) and checklists to ensure service consistency and accurate technical campaign approvals
- Fluently navigate the GNP/Gamma platforms to execute live tasks, tool configurations, and core functionalities.
Requirements
- Bachelor’s degree in Computer Science
- IT
- Engineering
- a related field
- Nice to have: Familiarity with the end-to-end campaign lifecycle (Planning -> Development -> QA -> Launch)