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Member Service Representative - North Royalton YMCA

YMCA of Greater Cleveland Recruitment Team · Posted Nov 9, 2026

North Royalton, Ohio, United States
On-site
Full-time · Entry

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Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing.

Responsibilities

Process payments and maintain balanced cash drawer and receipting according to procedures.
Inform supervisor and co-workers of any dilemmas, concerns, and updates.
Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests.
Maintenance of all member resource information at front desk.
Keep front desk and lobby area neat, clean and professional.

Requirements

Nice to have: Friendly, outgoing personality
Nice to have: Comfortable working in a membership driven environment

Skills

Customer service skills Cash management experience Organized Computer and keyboarding experience Communication skills

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Member Service Representative - North Royalton YMCA

Responsibilities

Requirements

Skills

Benefits