- Hawaii, United States
- 1–2 years
Support customer-facing IT solutions for law enforcement agencies across Hawaii, with potential support for federal operations.
Responsibilities
- Install and manage operating systems; administer user accounts, security settings, configurations, patches, and updates; and configure network connectivity for supported programs.
- Analyze application configuration and initialization files, error logs, and Event Viewer data to investigate and resolve software issues. Manage priorities and follow established escalation procedures.
- Provide guidance on installing, configuring, and repairing standard and custom hardware using schematics, operating manuals, and technical documentation.
- Lead the development and maintenance of support documentation to standardize configurations. Collaborate with configuration management, integration teams, escalation engineering, and vendors.
- Configure network connections and troubleshoot connectivity issues using appropriate diagnostic tools. Gather and analyze findings, and elevate issues to the appropriate IT professional when necessary.
Requirements
- HS or equivalent