The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers.
Responsibilities
Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly.
Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms.
Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes.
Gather required information from clients accurately record data in Wellcove’s platforms/systems.
Maintain organized documentation for all client interactions, training sessions, and compliance activities.
Greet and register patients, obtain/verify insurance and patient information, collect co-pays, answer/transfer calls, schedule appointments, provide patient orientation, and coordinate care with back-office staff.
Compensation
Pay Range: $17.00 - $22.00 per hour
Responsibilities
Greet and register patients in a friendly and service-oriented manner
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation
Collect and log all co-pays and fees
Answer/transfer incoming phone calls
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary
Greet and register patients, obtain/verify insurance, collect co-pays, answer calls, schedule appointments, provide patient orientation, and coordinate with back-office staff.
Responsibilities
Greet and register patients
Obtain or verify proper insurance and patient information
Collect and log all co-pays and fees
Answer/transfer incoming phone calls
Schedule, reschedule or cancel new or current patients
The Food Production Supervisor plans, administers and directs all unit activities related to food production, culinary operations and complying with the standards established by the Food & Nutrition Services Department and regulatory agencies. Lead food production staff. Establish and maintain effective working relationships with other departments to provide a unified food service experience for patients, visitors and Mission Partners.
Compensation
Expected pay for this position is $22.27 - $26.20/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Responsibilities
Plan, administer and direct all unit activities related to food production
Direct culinary operations
Comply with standards established by the Food & Nutrition Services Department and regulatory agencies
Lead food production staff
Establish and maintain effective working relationships with other departments to provide a unified food service experience
Requirements
Associate Degree in culinary
Three years of experience as a lead in the food service or hospitality industry
The Food Production Supervisor plans, administers and directs all unit activities related to food production, culinary operations and complying with the standards established by the Food & Nutrition Services Department and regulatory agencies. Lead food production staff.
Compensation
Expected pay for this position is $22.27 - $26.20/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Responsibilities
Plan, administer and direct all unit activities related to food production
Direct culinary operations
Comply with standards established by the Food & Nutrition Services Department and regulatory agencies
Lead food production staff
Establish and maintain effective working relationships with other departments to provide a unified food service experience for patients, visitors and Mission Partners
Requirements
Associate Degree in culinary
Three years of experience as a lead in the food service or hospitality industry
The Commissary Operations Manager plans, directs and coordinates the activities associated with a warehouse and delivering product to canteens. You will manage a team of Warehouse Workers (when applicable) and Inmate Work Crews involved in receiving, staging, packing, and distributing Inmate Commissary products.
Responsibilities
Develop positive connections with clients involves understanding their needs
Address client concerns and provide excellent service
Ensure all team members are adequately trained and able to perform job responsibilities safely and compliant
Ensure appropriate quantities of products are on-hand for current needs
Manage Warehouse operation in compliance with internal procedures as required by local, state, and federal laws and regulations
Registered Dietitian is a critical member of the leadership and clinical teams and collaborates routinely with all disciplines to achieve optimal client care.
Responsibilities
Full oversight of meals prepared for clients on campus, and proper documentation
Insures all nutritional services meet established standards and regulations
Conduct nutrition assessments of clients, and monitor nutrition intake
Participate in the treatment team’s development of the Master Treatment Plan
Requirements
Bachelor’s degree in Nutrition or related human services field
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