Provide administrative support to the Service Department, initiate and process repair service requests, and keep customers informed of work progress.
Compensation
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.
Responsibilities
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
Requirements
Nice to have: minimum of one year of service experience
Provide customer service and sales duties at a Big O Tires store, including vehicle inspections, product promotion, sales transactions, and store operations.
Responsibilities
Monitor customer service area and host waiting customers
Handle complaints courteously and efficiently
Inspect vehicles and review maintenance requirements
Promote sales through product benefits and suggestive selling
Prepare sales documentation such as warranties and service agreements
Requirements
High school diploma or GED equivalent
Nice to have: Experience in automotive shop environment
Provide customer service and sales duties at a Big O Tires store, including vehicle inspections, product promotion, sales transactions, and store operations support.
Responsibilities
Monitor customer service area and host waiting customers
Handle complaints courteously and efficiently
Inspect vehicles and review maintenance requirements
Promote sales through product benefits and suggestive selling
Prepare sales documentation such as warranties and service agreements
Requirements
High school diploma or GED equivalent
Nice to have: Experience in automotive shop environment
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