Contact Center technologies jobs

Call Center Quality Assurance Supervisor

Gainwell Technologies LLC · Posted Nov 13, 2026

Open

Remote, United States
Remote
Full-time · Manager
$61K–$87K per year
6+ years

Call Center Quality Assurance Supervisor

Gainwell Technologies LLC · Posted Nov 13, 2026

Open

Remote, United States
Remote
Full-time · Manager
$61K–$87K per year
6+ years

Network Administrator

Southside Electric Cooperative · Posted Nov 13, 2026

Open

Crewe, Virginia, United States
On-site
Full-time · Mid
5+ years

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Protect and power the connections behind Southside Electric Cooperative's purpose, ensuring reliable, secure connectivity across IT and operational technology environments.

Responsibilities

Maintain, monitor, and support network infrastructure (LAN, WAN, wireless, firewalls, switches, routers, remote connectivity)
Administer and support internet connectivity, VPN services, network security devices, and monitoring platforms
Proactively monitor network performance and take corrective action
Assist with telecommunications systems administration (voice, contact center, conferencing)
Strengthen cybersecurity posture (vulnerability remediation, access control, incident response)

Requirements

Bachelor's degree in Information Technology
Bachelor's degree in Computer Science
Bachelor's degree in Cybersecurity
Bachelor's degree in Information Systems
Nice to have: Utility operational technology environments

Skills

Network infrastructure technologies VPN technologies Network security Vulnerability management

Technology Infrastructure Analyst (Communication Services)

Raymond James · Posted Nov 13, 2026

Open

Saint Petersburg, Florida, United States
Hybrid
Full-time · Associate
2–3 years

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This role is responsible for supporting the firm’s enterprise communication technologies, including troubleshooting technical issues, fulfilling customer requests, implementing changes, performing testing, maintaining documentation, and supporting projects and technology initiatives.

Responsibilities

Provides technical support for telephony, video and meeting collaboration, contact center, and specialized voice communication technologies.
Troubleshoots software, hardware, connectivity, configuration, and customer issues and drives them through resolution or appropriate escalation.
Supports the administration, configuration, provisioning, and ongoing maintenance of communication platforms and services.
Supports communication hardware including phones, handsets, headsets, room systems, specialized voice devices, and related peripherals.
Monitors and responds to incidents, service requests, alerts, and operational issues while maintaining accurate and timely documentation.

Requirements

High School (HS) - Completed
Nice to have: Telecommunications
Nice to have: Collaboration technologies
Nice to have: Specialized voice communication technologies
Nice to have: Application administration

Skills

Technical troubleshooting Enterprise telephony

Director, Workforce Management & Contact Center Optimization

Guild Mortgage · Posted Nov 13, 2026

Open

Remote
Remote
Full-time · Manager
$124K–$182K per year
5+ years

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Build and lead Guild Mortgage Servicing's workforce management capability across its customer-facing contact center operations.

Compensation

This role is an exempt position with a targeted salary range of $124,139.00 to $181,553.00 annually.

Responsibilities

Develop and execute workforce management strategy
Build workforce management function and governance
Forecast demand and plan capacity
Schedule and manage real-time staffing
Analyze workforce performance and KPIs

Requirements

Bachelor's degree in business, analytics, operations management, finance, mathematics, statistics or related field
Nice to have: NICE
Nice to have: Verint
Nice to have: Genesys
Nice to have: Cisco/Webex

Skills

forecasting capacity planning scheduling real-time management analytics workforce optimization

Sr. Manager, Contact Center Product & Engineering

Holiday Inn Club Vacations · Posted Nov 12, 2026

Open

On-site
Full-time · Manager
8+ years

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Lead product ownership, engineering delivery, and operational performance of contact center technology platforms for Holiday Inn Club Vacations.

Responsibilities

Own the contact center technology roadmap, product backlog, and demand intake
Translate business requirements into user stories, acceptance criteria, and delivery plans
Facilitate trade‑off decisions and track outcomes
Lead internal technical and engineering resources, including India‑based team members
Drive Agile/Scrum practices and coordinate engineering execution

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent practical experience
Nice to have: direct Genesys Cloud CX experience
Nice to have: large‑scale customer contact centers
Nice to have: Salesforce CRM integrations
Nice to have: cloud architecture

Skills

product ownership engineering delivery Agile/Scrum execution technical program management

Director, Call Centers

AdvaCare Systems · Posted Jan 1, 2024

Open

Cleveland, Ohio, United States
Hybrid
Full-time · Director
$73K–$110K per year
5+ years

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The Director, Contact Center Operations leads all contact center functions at Medical Service Company, driving standardization, best‑in‑class customer service, and operational efficiency. This role ensures a consistent, high‑quality patient experience across all contact channels by leveraging data, technology, and innovation.

Compensation

Pay Range: $73,478 - $110,217 per year

Responsibilities

Provide end-to-end leadership for all Medical Service Company revenue cycle contact center operations, ensuring consistent execution across teams.
Establish and maintain standardized workflows, policies, and procedures to drive consistency, quality, and scalability.
Ensure delivery of best-in-class customer service by setting clear service standards, monitoring performance, and driving continuous improvement in patient experience.
Lead enterprise-wide standardization of contact center processes, scripting, escalation paths, and performance expectations.
Identify variation, inefficiencies, and breakdowns in workflows; drive root-cause analysis and sustainable solutions.

Requirements

Undergraduate Degree
Business Administration
Nice to have: AI implementation
Nice to have: Automation

Skills

Process standardization Performance management

IT Director, BRM Customer Care

Smith+Nephew · Posted Nov 11, 2026

Open

Andover, Massachusetts, United States
Hybrid
Full-time · Director
$158K–$259K per year
8+ years

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The IT Business Relationship Manager (BRM) for Customer Care serves as the strategic technology partner to Global Customer Care leadership, accountable for shaping technology strategy, driving business value through digital transformation, managing demand and investment portfolios, and ensuring successful delivery and adoption of technology solutions that support customer service operations globally.

Compensation

The anticipated base compensation range for this position is $157,500 - $258,563 USD annually. In addition to base pay, we offer competitive bonus and benefits...

Responsibilities

Serve as the primary IT liaison to Global Customer Care leadership teams
Develop 1-year and 3-5-year Customer Care technology roadmaps aligned to business objectives
Own Customer Care technology demand intake and qualification
Lead technology transformation initiatives across the Customer Care ecosystem
Establish and track adoption, utilization, customer service, and operational KPIs

Requirements

Bachelor's degree in Information Technology, Business, Supply Chain, Customer Service, Engineering, or related field
MBA or advanced degree preferred

Skills

Salesforce Service Cloud CRM capabilities Contact Center technologies

Sr IT Technologist - CCaas, Cisco UCCE, NICE CXone

MiniMed · Posted Aug 5, 2026

Open

Pune, Maharashtra, India
Senior
5+ years

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Compensation

MiniMed offers a competitive salary and flexible benefits package

Responsibilities

Serve as technical authority for global Contact Center as a Solution (CCaaS) strategy
Drive transformation within NICE CXone
Ensure seamless integration and operational excellence across multiple business units
Provide global support for Verint Workforce Management (WFM)
Own end-to-end lifecycle of WFM

Requirements

Nice to have: CCaaS integrations
Nice to have: CRM
Nice to have: AI/ML
Nice to have: analytics
Nice to have: ITIL processes

Skills

contact center technologies Cisco UCCE NICE CXone Microsoft Teams Phone carrier integration large-scale migrations global deployments

Senior IT Technologist Robin Platform

Medtronic · Posted Nov 6, 2026

Open

Bogotá, Colombia
Full-time · Senior
5+ years

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Design, develop, and support Virtual Assistant platform technologies, including chat routing middleware and web chat applications.

Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Responsibilities

Design, develop, and support virtual assistant and conversational AI solutions.
Build and maintain integrations using REST APIs, WebSockets, and enterprise applications.
Develop, test, debug, and document software solutions and platform enhancements.
Monitor platform performance, availability, and reliability.
Troubleshoot complex technical issues and serve as an escalation point for support teams.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Nice to have: Experience with Conversational AI, Virtual Assistant, or Contact Center technologies
Nice to have: Experience working in Agile environments and cross-functional teams

Skills

Node.js TypeScript Docker Git CI/CD deployment processes