Lead the strategy, execution, and governance of content operations and delivery across the organization, leveraging AI responsibly and ensuring compliance and quality.
Compensation
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Responsibilities
Serve as a trusted strategic advisor to senior leadership
Lead development and execution of initiatives to enhance content clarity and impact
Promote adoption of AI-powered tools for content creation and analytics
Design and maintain an atomized content model and reusable component library
Operationalize agentic workflows with human‑in‑the‑loop review
Requirements
Bachelor's degree in communications, journalism or public relations
Nice to have: hands‑on experience designing or using AI / agentic workflows with clear guardrails, prompt standards, and evaluation
Lead end‑to‑end content and customer experience design for Groceries Online, creating journey maps, service blueprints and content strategies across digital and service touchpoints.
Responsibilities
Contribute to CX strategy and priorities
Create and maintain journey maps and service blueprints
Facilitate workshops with stakeholders and customers
Conduct user research and usability testing
Design and deliver content aligned with brand standards
Define and maintain enterprise information architecture, content models, taxonomy standards, and metadata frameworks across customer-facing content assets.
Lead the implementation, adoption, and governance of DITA structured authoring methodologies and associated content standards.
Design reusable content architectures that support delivery of technical documentation, performance support content, FAQs, AI-enabled experiences, and context-sensitive help.
Configure, develop, and maintain DITA elements, specializations, schemas, publishing rules, and content validation processes.
Partner with engineering, product management, and technical subject matter experts to analyze product architectures and define information structures that accurately represent product functionality, configuration, installation, and service requirements.
Lead the product strategy, roadmap, and governance for Lilly’s unified medical web experience, ensuring compliance, scalability, and measurable impact across the US and key affiliates.
Locations (2)
Indianapolis, Indiana, United States
United States
Compensation
The anticipated wage for this position is $132,000 - $193,600. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
Responsibilities
Set product strategy and roadmap
Lead cross-functional teams and backlog prioritization
Govern medical web processes end to end
Train and coach content owners
Define KPIs and build dashboards
Requirements
Bachelor’s degree
Nice to have: Advanced degree (PharmD, PhD, MD, MBA or other master’s degree)
Nice to have: Experience in Medical Affairs, medical communications or regulated healthcare
Nice to have: Experience rolling out digital capabilities across countries or regions
company-sponsored 401(k); pension; vacation benefits; medical, dental, vision and prescription drug benefits; flexible benefits; life insurance; death benefits; time off and leave of absence; well-being benefits; employee assistance program; fitness benefits; employee clubs and activities
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