- Remote, Colombia
- Remote
- Full-time · Mid
- 5+ years
The Technical Trainer & Writer develops and manages product training and knowledge content for a complex clinical trial technology platform, translating complex functionality into clear, user-friendly content.
Responsibilities
- Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases
- Use release overviews and release notes as the source of truth so content is complete and accurate at the time of each release
- Write clear, precise technical documentation that translates complex functionality into language users can understand
- Determine where new content belongs within the knowledge base, and how functionality connects across the platform, user roles, and processes
- Create training assets such as training presentations, training manuals, curriculum materials, and competency assessments
Requirements
- Bachelor’s degree in a clinical, science, health-related, or technical communication field
- Nice to have: E-learning authoring
- Nice to have: Video tutorial tools
- Nice to have: Agile development
- Nice to have: Clinical research experience