Conversation Design jobs

AI Customer Support Specialist

wehkamp · Posted Nov 6, 2026

Open

Amsterdam, North Holland, Netherlands +2 more
Hybrid
Full-time

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AI Customer Support Specialist

wehkamp · Posted Nov 6, 2026

Open

Amsterdam, North Holland, Netherlands +2 more
Hybrid
Full-time

Apply with Referso

Senior Conversational AI Designer and Content Specialist

Keystone Solutions, LLC · Posted Nov 6, 2026

Open

Brussels, Brussels Capital, Belgium
Hybrid
Full-time · Senior
3+ years

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Lead conversational AI design and content for a client in Brussels, combining chat and voice experiences with GenAI-driven flows.

Responsibilities

Design, configure, and optimize chatbot and voice bot conversations end to end
Extend chat journeys into voice, adapting dialogue structure and tone
Manage and structure chatbot and voice bot content across Dutch, French, and English
Analyze performance data and logs to identify root causes and prioritize improvements
Conduct usability and model-quality testing of GenAI responses

Skills

Conversation design NLU fundamentals Multilingual writing Figma Rasa Studio LLM tooling Voice interaction design Agile and Scrum Analytics

Contact Center - AI Chatbot Operations Specialist

OCBC · Posted Nov 4, 2026

Open

Jakarta, DKI JAKARTA, Indonesia

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Managing daily operations of AI chatbot (Tanya OCBC), including quality monitoring, conversation design, performance analysis, and ensuring compliance with banking regulations.

Responsibilities

Mengelola operasional harian chatbot AI (Tanya OCBC) — memantau kualitas, ketepatan, dan kelancaran percakapan nasabah di berbagai kanal.
Melatih & menyempurnakan alur percakapan (conversation design) — memperbarui konten, intent, dan alur jawaban bot agar relevan dengan kebutuhan & bahasa nasabah.
Menganalisis performa chatbot — membaca data interaksi untuk menemukan topik yang belum tertangani, titik kegagalan, dan peluang peningkatan resolusi mandiri (self-service).
Menjaga akurasi informasi produk & kepatuhan — memastikan jawaban bot selalu sesuai kebijakan bank, regulasi OJK, dan standar pelindungan konsumen.
Berkolaborasi lintas tim — bekerja sama dengan IT, Product, dan Customer Experience untuk menghadirkan fitur chatbot yang lebih cerdas dan berdampak bagi nasabah.

Skills

AI Chatbot Operations Conversation Design Data Analysis Intent Mapping Banking Compliance AI Chatbot Customer Experience platforms

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