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1–3 jobs· newest first

Senior Principal - Advanced Engineering
Infosys · Bentonville, US
Principal
AI Customer Support Specialist
wehkamp · Amsterdam, Netherlands+2 more
Hybrid · Full-time
Senior Expert Arquitectura Cognitiva
Banco Sabadell · Sabadell, Spain
Senior

+10K new in the last hour

Senior Principal - Advanced Engineering

Infosys · Posted Nov 9, 2026

Bentonville, Arkansas, United States
Principal

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Lead advanced engineering initiatives, guide design principles, and oversee prototyping and testing to deliver innovative solutions aligned with industry advancements.

Responsibilities

Collaborate with stakeholders to align requirements with current and future market needs
Guide on design principles to ensure feasibility, cost-effectiveness, and technical accuracy and lead conceptualization and development of innovative solutions aligned with industry advancements
Guide the creation and validation of solution specifications, ensuring alignment with business goals and recommended optimizations
Oversee prototyping and testing to ensure high-quality, functional prototypes that meet engineering standards
Direct technical integration, ensuring systems meet functional and performance criteria

Requirements

Bachelor’s degree or foreign equivalent
Nice to have: Amazon Bedrock
Nice to have: Amazon Lex
Nice to have: Google Dialogflow/CCAI
Nice to have: Kore.ai

Skills

Contact Center & Customer Experience Transformation AI-CC (AI Contact Center)AI-CX (AI Customer Experience)CCaaS Platforms (Amazon Connect, Genesys Cloud CX, NICE CXone, Five9)Conversational AI Generative AI Agentic AI Voicebots Chatbots NLP NLU Omnichannel CX CRM Platforms (Salesforce, Dynamics 365, ServiceNow, Pega)API & Middleware Integrations Cloud Architecture (AWS, Azure, GCP)Customer Journey Transformation Solution Architecture Enterprise Consulting Executive Stakeholder Management Large-scale CX Modernization Programs Global Delivery Leadership Pre-sales & Advisory Amazon Connect Genesys Cloud CX NICE CXone Five9 Salesforce Dynamics 365 ServiceNow Pega AWS Azure GCP

Benefits

Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level

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AI Customer Support Specialist

wehkamp · Posted Nov 6, 2026

Amsterdam, North Holland, Netherlands +2 more
Hybrid
Full-time

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AI Customer Support Specialist

Locations (3)

Amsterdam, North Holland, Netherlands
Zierikzee, Zeeland, Netherlands
Zwolle, Overijssel, Netherlands

Responsibilities

Configure AI functionality, answers and workflows within existing customer service tools
Translate service agreements and common customer queries into clear instructions, knowledge base articles and conversation flows
Align AI responses with brand tone of voice and service commitments
Set up escalation rules and handover points to human agents
Test and refine AI interactions across chat, email, WhatsApp and voice channels

Skills

Senior Expert Arquitectura Cognitiva

Banco Sabadell · Posted Nov 5, 2026

Sabadell, Catalonia, Spain
Senior

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Arquitecto de IA Agéntica y Conversacional en Banco Sabadell

Responsibilities

Definir la arquitectura empresarial de plataformas conversacionales y Agentic AI
Diseñar marcos de referencia para soluciones basadas en LLMs, RAG, agentes autónomos y copilotos corporativos
Establecer estándares de integración, seguridad, observabilidad y gobernanza
Evaluar fabricantes, tecnologías y plataformas especializadas del mercado
Definir hojas de ruta de evolución tecnológica alineadas con los objetivos de negocio

Requirements

Nice to have: Kore.ai
Nice to have: Plataformas líderes del mercado
Nice to have: Experiencia en capacidades Agentic AI
Nice to have: Conocimiento del sector financiero
Nice to have: Transformación tecnológica basada en IA

Skills

IA Conversacional Agentic AI LLMs RAG Voicebots NLP

conversation design

knowledge base management

knowledge bases

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Orquestación de conversaciones complejas

Automatización de procesos conversacionales

Integración con sistemas corporativos

Event Driven Architecture

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