Manages and delivers transformation and operational improvement initiatives within a BPO or offshore shared services environment, supporting scaling and governance of Philippine operations.
Responsibilities
Manage and execute assigned transformation initiatives across BPO and shared services functions, including customer support, back office, finance, HR, and IT support.
Translate transformation priorities into clear workplans, milestones, owners, and measurable outcomes.
Drive process optimization, standardization, and service delivery improvements within assigned areas.
Coordinate the implementation of automation and digital solutions in partnership with business and technology teams.
Identify operational gaps, recommend practical solutions, and support implementation through to stabilization.
Own end-to-end program execution for semiconductor equipment development programs
Lead program planning activities including scope definition, work breakdown structures, integrated master schedules, resource planning, budget management, risk assessment, and execution governance
Drive successful completion of PDP phase objectives, gate deliverables, milestone reviews, and release requirements from concept and feasibility through verification, manufacturing readiness, and product release
Develop and maintain detailed project plans, schedules, tracking mechanisms, and execution frameworks to ensure successful program delivery
Coordinate cross-functional engineering, operations, manufacturing, quality, supply chain, and business stakeholders to achieve project objectives on time and within budget
Coordinate acquisition integration from due diligence through Day 1 readiness and post-close customer onboarding, maintaining project plans, risk registers, and cross-functional dependencies.
Responsibilities
Develop and maintain acquisition plans, milestones, diligence logs, risk registers, and Day 1 readiness checklists
Coordinate seller information requests, customer and contract data validation, flat-file readiness, and cross-functional dependencies
Identify material customer concentration, contract, equipment, service, and data risks early
Coordinate customer onboarding, seller-assisted introductions, and targeted engagement for strategic and at-risk accounts
Partner with Customer Care, Sales, Service, Product, Finance, IT, and Data Integration to ensure continuity of billing, service, and customer relationships
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