Overnight team lead for 8-10 Customer Support Specialists focused on delivering world-class customer experience in a remote FinTech environment.
$135,000 annual base salary, $20,000 annual target variable (bonus) compensation, for $155,000 total annual On Target Earnings
- Own team performance: Lead 8–10 Overnight Customer Support Specialists
- Hire exceptional talent: Identify, hire, onboard, and develop high-performing Customer Support Specialists
- Coach and develop: Build a high-performance culture through coaching, 1:1s, performance management, recognition, and accountability
- Seek Truth Through Facts: Use data, performance trends, customer feedback, and frontline insights to identify root causes
- Improve performance: Develop and execute strategies to improve individual and team customer satisfaction, service quality, productivity, and resolution rates
- High school diploma or GED required
- Nice to have: financial services
- Nice to have: fintech
- Nice to have: high-volume contact center environment
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