Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
Responsibilities
Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
Requirements
High School Diploma/GED or equivalent experience
Nice to have: Certification in reimbursement support
We’re looking for a hands-on Operations Manager to help our teleoperations team scale by building structures, processes, and systems that let the team grow without losing quality or speed.
Responsibilities
Build the team’s structure: define roles, responsibilities, and how the team is organized as it grows
Set up processes and ways of working that keep the team productive and running smoothly
Develop ways to measure and analyze team productivity, and use those insights to improve
Work closely with site leads, project managers, and AI researchers to understand their needs and translate them into team setup, profiles, and priorities
Own shift planning and make sure we have the right coverage across sites
Requirements
Nice to have: experience with shift-based or multi-site teams
Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
Requirements
High School Diploma/GED or equivalent
Nice to have: certification in reimbursement support
Manage customer orders throughout the entire order lifecycle, ensuring accurate and timely execution
Compensation
Competitive compensation package including annual performance bonus
Responsibilities
Manage customer orders throughout the entire order lifecycle, ensuring accurate and timely execution
Review operational reports to identify orders requiring intervention and proactively drive resolution
Investigate complex order issues and coordinate with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care to ensure timely resolution
Monitor open orders and proactively communicate updates to customers and internal stakeholders
Support quotations, customer master data maintenance and other customer operations activities
Support ABB’s Electrification Products business across Australia and New Zealand by managing customer orders, claims, and service requests, improving processes and systems, and driving continuous improvement initiatives.
Locations (2)
Notting Hill, Victoria, Australia
New Zealand
Responsibilities
Deliver outstanding customer service by acting as a key liaison between customers and internal teams
Manage customer orders and requests with accuracy, efficiency, and a strong attention to detail throughout the order lifecycle
Take ownership of issue resolution and claims management, working collaboratively with internal stakeholders
Analyze existing processes and systems, identifying opportunities to simplify, automate, and improve ways of working
Lead and support continuous improvement initiatives, driving enhancements across order management processes, workflows, and systems
A senior leadership role within the Circles Growth Organization, responsible for building and leading a unified SME (Subject Matter Expert) capability that drives consumer growth across all Circles markets and client engagements.
Responsibilities
Build and lead a unified SME growth engine across all consumer functions
Enable internal business functions through deep consumer expertise and execution support
Drive subscriber growth, ARPU expansion, retention, and churn reduction across markets
Manage strategic client relationships and ensure platform market success
Define, track, and deliver annual commercial and operational targets
Provide strategic leadership for Ingram Micro Australia’s Quote Desk, Vendor Operations, Customer Experience, and Pre-Sales Exception/Queue Management functions, guiding teams locally and offshore to deliver exceptional service and operational excellence.
Responsibilities
Build and develop high-performing teams, setting the strategic direction for service delivery, capacity, productivity, and quality across complex operational environments.
Spearhead enterprise-wide process simplification, automation, digital self-service, and Xvantage adoption to optimise scalability and the customer experience.
Establish high-level KPIs, service standards, and governance frameworks to ensure accurate transaction processing and effective exception management.
Collaborate with senior stakeholders across Sales, Product Management, Vendor Management, Operations, Finance, and Technology to solve complex challenges and enhance the operating model.
Provide strategic insights and recommendations to senior leadership to drive continuous improvement and future readiness.
Requirements
Nice to have: Enterprise thinking
Nice to have: Large-scale transformation initiatives
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