This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.
Compensation
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Perform other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.
Compensation
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
Support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.
Compensation
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.
Compensation
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. ...guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
As an Experience Associate Manager, you will work in our newest retail format to elevate service and sales, supporting Sr. Mobile Experts as an expert resource on new systems and coaching an experience-obsessed team.
Compensation
Total Target Cash Earnings Opportunity: $69,608 - $109,523. National Base Pay Range: $28.85 - $48.04
Responsibilities
Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Coach in all directions and provide actionable feedback that improves performance.
Takes ownership of store performance.
Lead by example in training completion and staying up to date on product and service knowledge.
Requirements
High School Diploma/GED
Nice to have: 12+ mos. Neighborhood Retail Associate Manager