Supports end-to-end delivery of complex customer operations managed service engagements, maintaining delivery health across transition and run, ensuring efficient, compliant, and service‑level‑aligned work.
Responsibilities
Manage day‑to‑day delivery execution of complex customer operations managed service engagements
Coordinate transition and run activities, maintaining delivery plans, controls, operational readiness, and service stability
Maintain effective delivery governance, tracking service levels & MI, risks, issues, dependencies, actions, and escalations
Lead multidisciplinary and multi‑location teams by translating engagement objectives into clear priorities, measurable expectations, and quality standards
Provide timely, constructive feedback and coaching that reinforces strengths, builds capability, addresses performance or quality gaps fairly, and follows through to measurable improvement
Responsible for managing renewal pricing calculations, proposals, and quotes for PERS customers, ensuring accurate asset management data and supporting the Customer Success team.
Responsibilities
Develop and execute renewal pricing calculations, proposals, and quotes
Generate customer quotes and manage follow-up activities via phone and email
Update and maintain accurate customer data records
Perform data entry and enrichment for installed base cleanup and database integration
Support Customer Success with renewal-related data, pricing, quoting, and account activities
Requirements
Bachelor's degree in Business, Finance, Analytics, Economics, or related field or equivalent experience
The Customer Operations Specialist provides accurate, responsive operational support to the Customer Experience team and its customers. This role handles customer and order data, routine inquiries, order entry, fulfillment tracking, and required documentation while coordinating closely with Key Account Success Managers and Customer Account Specialists.
Responsibilities
Order Entry & Customer Account Administration
Customer Communication & Inbox Management
Shipment & Fulfillment Support
Customer Documentation & Compliance Readiness
Data Accuracy, Reporting & Team Support
Requirements
Relevant postsecondary education or equivalent practical experience
Support insurance-related processes such as document management, policy follow-up, and offer preparation, assist in updating customer data and maintaining records, participate in internal reporting and operational tasks.
Responsibilities
Support insurance-related processes such as document management, policy follow-up, and offer preparation
Assist in updating customer data and maintaining records
Participate in internal reporting and operational tasks
Requirements
3rd-year student in Banking and Insurance departments
Lead Information Management Analyst responsible for risk identification, data governance, quality, and compliance across USAA’s information assets.
Compensation
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Responsibilities
Identify and manage existing and emerging risks from business activities
Ensure risks are identified, measured, monitored, and controlled
Follow written risk and compliance policies and procedures
Leverage advanced data management knowledge to support information management practices
Identify and implement process improvements
Requirements
Bachelor’s degree in Computer Science, Information Systems, Data Science, Business or related field
The Credit Analyst supports credit and customer data operations by maintaining account information, processing customer setup and maintenance requests, resolving system and workflow exceptions, and coordinating with credit managers and cross-functional teams.
Responsibilities
Perform testing and validation activities during system upgrades, process changes, and peak support periods.
Assign customer account maintenance requests and assist internal teams with related errors, questions, and issue resolution.
Complete customer setup and maintenance requests and support increased activity as data requirements evolve.
Process large-scale customer account changes and support the setup of newly acquired customer records.
Provide system support by identifying missing or incomplete information, coordinating with Credit Managers, and updating records as needed to support downstream processing.
Requirements
Nice to have: working knowledge of ERP systems
Nice to have: working knowledge of customer data platforms
As the Product Manager, you will drive the critical path of the Recoveries Modernization program and architect the future state of our data platforms. You will bridge complex data engineering with business strategy, guiding downstream clients through migration, sunsetting legacy systems, and shaping the post-modernization product roadmap.
Locations (3)
McLean, Virginia, United States
New York, New York, United States
Richmond, Virginia, United States
Compensation
McLean, VA: $164,800 - $188,100 for Manager, Product Management; New York, NY: $179,700 - $205,100 for Manager, Product Management; Richmond, VA: $149,800 - $171,000 for Manager, Product Management
Responsibilities
Lead Modern Core Migrations: Drive the onboarding of downstream client applications to destination-state streaming data assets (via GraphQL, DPI, and event-driven architecture), managing testing, root-cause analysis (RCA), and production cutovers for both read and write traffic.
The role is accountable for the end-to-end completeness and integrity of owning solutions, making sure designs are secure, resilient, supportable and aligned to relevant governance, patterns, standards and guardrails. The role involves providing thought leadership for Customer Servicing, focusing on Customer Data, and helping the portfolio make confident technology choices.
Locations (2)
Swindon, Wiltshire, United Kingdom
London, London, United Kingdom
Responsibilities
Accountable for the end-to-end completeness and integrity of owning solutions
Ensure designs are secure, resilient, supportable and aligned to relevant governance, patterns, standards and guardrails
Collaborate with Domain Architects and enterprise architecture teams to ensure solutions are aligned across portfolios
Support the Customer Servicing change portfolio by working alongside value streams, product and delivery colleagues, customer data owners, engineers, vendors, partners and architects
Provide thought leadership for Customer Servicing, focusing on Customer Data
Decommission Legacy Infrastructure: Formulate and execute the strategy to safely decommission legacy customer, account, and transaction domains as systems transition to the Modern Core.
Define Destination-State Capabilities: Establish target-state API contracts, design the future Recoveries Data Product, and partner with core platforms to deliver data capabilities that optimize business and customer outcomes.
Drive Discovery & Strategy: Refine post-MVP backlog intent, conduct discovery, and build compelling business cases for the next wave of foundational capabilities.
Embed Robust Controls: Collaborate with Tech, Operations, Business Analysis, and Risk partners to design and implement automated, preventative data controls across the ecosystem.
Requirements
Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
Bachelor's degree in any field and at least 3 years of Product Management experience
Nice to have: translating business strategy and analysis into consumer facing digital products
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