Customer sensitivity jobs

Provide technical leadership and daily business operations for Advanced Metering Infrastructure (AMI) systems, ensuring data integrity, system performance, and support for meter assets and RF network components.

Responsibilities

Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI) system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data.
Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
Troubleshoot meter assets through the Meter Read systems to determine the root cause of the issue and refer to the appropriate group for resolution.

Requirements

Bachelor's Degree in Engineering, Information Systems, Computer Science, Business Administration or Professional
Nice to have: Experience with Radio Frequency (RF) Communication Technology
Nice to have: Extensive knowledge of information system administration policies and practices at PPL
Nice to have: Skilled in Meter Data Management Systems (MDMS) with exception management
Nice to have: Skilled in application administration, metrology associated with communication, and telecommunications infrastructure

Skills

Data analysis Troubleshooting Customer sensitivity Multi-tasking Radio Frequency (RF) Communication Technology Information system administration Meter Data Management Systems (MDMS)Application administration Metrology Telecommunications Data analytics MDMS RF communication Meter Reading systems

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