Under the supervision of the Customer Service Manager, this position is responsible for coordinating domestic and international transportation activities, supporting dispatch and yard delivery operations, maintaining accurate transportation and financial records, and providing exceptional customer service.
Compensation
SALARY RANGE $65,000 and up DOE
Responsibilities
Schedule carriers and coordinate customer deliveries
Plan, purchase, and route transportation services to maximize efficiency and control costs
Coordinate domestic and international shipments, including customs documentation and import/export requirements
Prepare and maintain shipping documents, including bills of lading, commercial invoices, packing lists, and freight records
Work with freight carriers, freight forwarders, customs brokers, and customers to ensure timely deliveries
Requirements
High school diploma or equivalent
Associate degree in Business, Logistics, Supply Chain Management, Accounting, or a related field
OFR Operations Specialist responsible for managing ocean freight services, trade lane consolidations, and end-to-end logistics for internal and external customers.
Responsibilities
Build and Develop trade lane consolidations for South African export traffic
Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches
Coordinate day to day operations within the Airfreight Gateway
Assist & support ACC Manager in rate & capacity procurement as required
Implement OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers
Supporting import and export customs activities across multiple business units
Reviewing customs documentation and working with brokers to facilitate timely customs clearance
Preparing, validating, and reviewing customs declaration data, including tariff classifications, customs values, and origin information
Supporting customs special procedures such as Inward Processing Relief (IPR), Temporary Admission, Returned Goods Relief (RGR), Customs Warehousing, and Transit Procedures
Maintaining customs records, authorisations, and supporting documentation in line with regulatory requirements
Manages or performs work associated with both import and export administration including customs documentation, shipping, and regulatory compliance.
Responsibilities
Managing and planning import process, customs documentation, shipping, and receiving of foreign merchandise to ensure it arrives at correct time
Overseeing the issue of import licenses and completion of monetary transactions associated with the import in a timely manner
Controlling all documentation related to the export process, ensuring necessary documentation is provided to customers to enable them to receive the products without delay
Monitoring the preparation and dispatch of customer export orders, and planning/directing the flow of air and surface traffic to the final destination
Ensuring compliance with the home and foreign country government laws and customs regulations
Coordinate and support transport operations across European and Asian business lines, managing inbound and outbound shipments, customs documentation, and project delivery planning.
Responsibilities
Assist with planning, booking, and tracking inbound and outbound shipments across sea, air, road, rail, and heavy cargo
Prepare and verify transport, export/import, and customs clearance documents in line with international trade guidelines
Support the coordination of Letter of Credit (L/C) paperwork, bank correspondence, and delivery notices to suppliers and clients
Collaborate with Project Teams and Sales to review delivery timelines, INCOTERMS, and estimated transport costs
Check freight invoices, follow up on transport budgets, and flag any discrepancies to the team
Requirements
Relevant secondary or university degree in Logistics, Supply Chain, International Trade, or a related field
A core competency in this role is a deep understanding of customer loyalty and service processes to handle concerns, proactively identify issues, and offer tailor-made solutions.
Responsibilities
Recording customer orders, checking for completeness and accuracy, clarifying queries, and confirming orders
Creating and sending quotations, following up, and adjusting as necessary
Receiving, documenting, and initial review of complaints
Initiating internal processes for returns and communicating solutions to the customer until resolution
Answering inquiries via email, phone regarding products, prices, availability, delivery times, and services
Lead client engagements for Oracle GTM implementations across solution design, build, testing, training, deployment, and post-go-live support.
Responsibilities
Lead client engagements for Oracle GTM implementations across solution design, build, testing, training, deployment, and post-go-live support.
Own workstreams and project deliverables, including business blueprints, functional design specifications, configuration documentation, test plans, training materials, and deployment readiness assessments.
Advise client stakeholders on leading practices for global trade processes, controls, operating models, and technology enablement.
Facilitate requirements-gathering and design workshops with business, tax, trade compliance, supply chain, finance, and technology stakeholders.
Oversee Oracle GTM configuration, integration design, data conversion, system testing, user acceptance testing, and issue resolution.
Requirements
Bachelor’s degree in Engineering, Technology, Business, Accounting, or a related course of study from an accredited college/university
Bachelor's or master's degree in Computer Science, Engineering, Information Systems, Supply Chain, Business, or a related field from an accredited college or university
Nice to have: Oracle GTM and/or OTM Cloud implementation experience
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